Introduction
Not every AI opportunity needs a custom platform. Many organizations can start with governed vendor copilots for productivity use cases.
Section 01
When to build
Build when the workflow depends on proprietary enterprise data, strict access boundaries, domain-specific validation, or integration into operational systems of record.
Section 02
When to buy
Buy when the value is primarily general knowledge assistance and the risk profile can be managed with standard enterprise controls.
The decision should be framed around workflow ownership, data sensitivity, and measurable outcomes—not novelty.
Related Insights